Is there conflict in your organisation?

If allowed to grow unchecked, conflict in the workplace drags down morale, creates tension and frustration, gets in the way of productivity, and poisons work relationships. Clearly, you want to reduce the amount of conflict occurring in your workplace, but what is the best way to go about it?

How do you deal with aggressive behaviour, negative attitudes, excessive sarcasm, hidden agendas, and other sources of workplace conflict in a positive, healthy, productive fashion? How can you defuse "hot button" situations, calm explosive personalities, and exercise damage control ... without losing your own confidence and composure in the process?

Mediating Workplace Conflict is fun workshop designed to help you handle the inevitable conflicts that arise at work — assertively, calmly, and rationally. You'll master tools and techniques for keeping a firm hold on your emotions, communicating more effectively, and defusing volatile situations before they become a free-for-all. You will also learn the basic principles of mediation and the skills and process to conduct mediations at work.

• Build more effective, more assertive communication skills
• Use Active, Rephrasing, and Reflective listening skills to facilitate better communication
• Generate multiple solutions to get to the root of conflicts and defuse them
• Understand the process of mediation and develop your skills as a mediator
• Stop getting into confrontations that don't solve problems, and start communicating your way toward constructive solutions
• Deal with put-downs, sarcasm, and less-than flattering remarks in a way that gives you the upper hand
• Defuse volatile situations before they escalate into full-scale confrontations

And much more!

Who Should Attend?

Supervisors and managers, team leaders, project managers, HR staff, administrative personnel — every member of your organisation who has had to address or witness conflict in the workplace!