Mediator Style Training

The Mediator Style Training approach:

Mediator Style Training aims to get people to change what they do in order to be more effective, more able and quite simply, happier at their job and in their personal lives. People take on new behaviours best when there is a parallel shift in their personal development.

Interpersonal skills aren't just something you use at the workplace and then leave at the office when you go home. The whole person is what's important, and any programme Mediator Style Training creates has information in it that people can use in all aspects of their lives.

Mediator Style Training offers a range of interventions designed to resolve and manage conflict and restore harmony in your workplace. Our workshops are designed to improve workplace culture, preserve or improve relationships, and reduce the risk of conflict escalating to injury claims or industrial action.

‘Mediating’ Workplace Conflict—(4 and 8 hours) essential conflict resolution skills

‘Mediating’ Workplace Conflict is a workshop designed to help you handle the inevitable conflicts that arise at work — assertively, calmly, and rationally. You'll master tools and techniques for keeping a firm hold on your emotions, communicating more effectively, and defusing volatile situations . In the longer version, you will also learn the basic principles of mediation and the skills and process to conduct mediations at work. More…

8 hour program suitable for: Managers, Supervisors and HR practitioners looking for essential conflict management skills and an understanding of mediation. Also suitable for Grievance officers in the initial stages of their development
4 hour program suitable for : All employees dealing with conflict or difficult people at work

‘Mediating’ The Generation Gap—(4 and 2 hour versions) intergenerational teams and conflict

This workshop reviews all four workplace generations. Participants learn how to effectively communicate with, work with, and manage generational differences to maximise team performance and improve workplace effectiveness. Participants discover techniques to effectively deal with conflict among different generations and learn strategies to recruit, retain, and motivate employees of all ages. More...

2-hours Suitable for: All employees and Contractors.
4-hours Suitable for: Managers, Supervisors and HR practitioners looking to get the most out of their intergenerational workforce.

‘Mediating’ Personality (8 hours) - a higher order look at conflict

The 'mediating personality' workshop is designed to increase your awareness of how personality plays a role in conflict and its resolution. To help you understand more about yourself, your clients, and your role as a mediator.

Personality influences the way we view conflict, the source of conflict, the way we express ourselves in conflict and even how we attempt to resolve conflict as a participant or a mediator. Enrol in the "Mediating Personality" workshop for strategies to mediate these personality differences. More...

Suitable for: All employees and Contractors. Managers, Supervisors and HR practitioners looking to take a higher order look at conflict.

‘Building’ Effective Work Teams (4 hours) - personality and teamwork

The MBTI is a powerful resource used to bring teams together to drive increased understanding of communication and motivation by individual contributors. Insight into the strengths each team member provides teams the opportunity to achieve a higher level of performance in the pursuit of team goals.

Suitable for: All employees and contractors

‘Dealing’ With Toxic Co-Workers (4 hours) - Essential coping skills

Eighty percent of co-workers report that a single co-worker contributed significant stress to their workday. Difficult co-workers are everywhere, no matter what industry, how big or small the organization, or the company's culture. This workshop reviews the most common toxic co-workers and difficult managers and provides strategies for surviving with them. We pinpoint a variety of personality traits and disorders, showing how they come about and offering effective strategies for coping with them. We cover the range of familiar types, from hyperactives, histrionics, and sociopaths to narcissists and obsessive-compulsives and provide concrete techniques for surviving them. More...

Suitable for: Anyone who feels that their response to working with difficult people could be improved.